Privacy Policy

Who We Are

Cybernerds LLC ("Cybernerds," "we," "us," or "our") is an IT consulting firm headquartered at 1562 Union Rd, Suite B, Gastonia, NC 28054, USA. We provide Microsoft Cloud consulting, endpoint security, and managed IT services to organizations globally.

Information We Collect

We collect information you provide directly to us when you:

• Fill out a contact form or workshop registration
• Download a gated resource (guide, checklist, or report)
• Complete our risk scorecard or assessment tools
• Subscribe to our email communications
• Engage with us via email, phone, or WhatsApp

This information may include:

• Contact information: name, email address, phone number, organization name, job title
• Technical context: information about your IT environment that you voluntarily share during consultations or assessments
• Usage data: pages visited, time on site, referral source, device type, and browser information collected via analytics

How We Use Your Information

• To respond to your inquiries and provide requested services
• To schedule and deliver workshops, assessments, and consultations
• To send relevant educational content and service updates (with your consent)
• To improve our website, services, and user experience
• To comply with legal obligations

We do not sell, rent, or trade your personal information to third parties for their marketing purposes.

Third-Party Services

We use the following third-party services to operate our business:

• GoHighLevel (GHL): CRM and contact management for lead tracking and communications
• Vercel: Website hosting and analytics
• Zoom: Virtual workshop and consultation delivery
• WhatsApp Business: Customer communication channel

Each third-party service has its own privacy policy governing how they handle your data. We only share the minimum information necessary for these services to function.

Cookies and Tracking

Our website uses essential cookies for site functionality. We may use analytics tools to understand how visitors use our site. You can control cookies through your browser settings. Disabling cookies may affect certain site features.

Data Security

We implement appropriate technical and organizational measures to protect your personal data against unauthorized access, alteration, disclosure, or destruction. This includes encryption in transit (TLS/HTTPS), access controls, and regular security reviews. As a cybersecurity consulting firm, we hold ourselves to the same standards we recommend to our clients.

Data Retention

We retain your personal data for as long as necessary to fulfill the purposes described in this policy, or as required by law. If you request deletion, we will remove your data within 30 days unless we are legally required to retain it.

Your Rights

Depending on your location, you may have the following rights:

• Access: Request a copy of the personal data we hold about you
• Correction: Request correction of inaccurate or incomplete data
• Deletion: Request deletion of your personal data
• Opt-out: Unsubscribe from marketing communications at any time
• Portability: Request your data in a machine-readable format

For EU/EEA Residents (GDPR)

You have the right to lodge a complaint with your local data protection authority. Our legal basis for processing your data is consent (form submissions) and legitimate interest (service delivery and business communications).

For Malaysia Residents (PDPA)

Under the Personal Data Protection Act 2010 (PDPA), you have the right to access and correct your personal data. You may also withdraw consent for processing at any time by contacting us.

For US Residents

North Carolina and South Carolina residents may request disclosure of the personal information we have collected. We comply with applicable state privacy and data breach notification laws (NCGS 75-65, SC Code 39-1-90).

Children's Privacy

Our services are not directed at individuals under 18. We do not knowingly collect personal data from children.

Changes to This Policy

We may update this privacy policy from time to time. The "Last updated" date at the top reflects the most recent revision. Continued use of our website after changes constitutes acceptance of the updated policy.

Contact Us

For privacy-related questions or to exercise your rights:

• Email: privacy@cybernerds.io
• Mail: Cybernerds LLC, 1562 Union Rd, Suite B, Gastonia, NC 28054, USA